Support & Resources
At Glu-Chek, we believe reliable support is as essential as reliable technology. Whether you’re setting up your first device or need guidance on advanced features, our comprehensive support hub has you covered.
Frequently Asked Questions (FAQs)
Explore quick answers to common queries about our CGMs, BGMs, insulin pumps, app integration, and general product usage.
Download the Glu-Chek mobile app, create an account, and follow the step-by-step pairing instructions provided in the Quick Start Guide or our setup video tutorial.
Glu-Chek devices work with most iOS and Android smartphones. Check our compatibility list in the manual or on the app download page for full details.
Each Glu-Chek CGM sensor is designed to last up to 14 days with continuous wear. You’ll receive an alert via the app when it’s time to replace it.
Yes, our CGM sensors and insulin pumps are water-resistant. However, prolonged submersion is not recommended. Please refer to the product manual for specific IP ratings.
Try restarting your device and checking the app for troubleshooting tips. If the issue persists, visit the Support section or contact us directly via the support form.
Downloadable User Manuals
Access step-by-step guides and technical documentation for each Glu-Chek product.
Available Manuals:
- CGM Setup & Troubleshooting
- BGM Quick Start Guide
- Smart Insulin Pump Manual
- Mobile App User Guide
Warranty Information
All Glu-Chek products come with manufacturer warranties covering eligible defects and performance issues.
Video Tutorials
Prefer learning by watching? Our short, easy-to-follow videos walk you through setup, usage, and tips for getting the most out of your Glu-Chek devices.
Popular Tutorials:
- How to insert your CGM sensor
- Setting up app alerts
- Using the insulin pump with smart delivery
- Managing your data through the app
Need More Help?
Still have questions or need personalized support? Fill out the form below and our customer care team will get back to you within 24–48 hours.
